At TopRiding, we stand behind the quality of our electric scooters and e-bikes. We provide a one-year limited warranty that begins on the date the product is shipped. This warranty is designed to ensure your satisfaction and give you peace of mind with your purchase.

 

What’s Covered

We warrant that our products are free from defects in materials and workmanship under normal use for a period of one year. If a defect arises within this period, we will provide a repair or replacement of the defective part or product, at our discretion.

 

What’s Not Covered

This warranty does not cover:

• Damage caused by misuse, abuse, neglect, or accidents

• Unauthorized modifications or repairs

• Normal wear and tear (e.g., tires, brake pads, cables)

• Water damage or issues caused by extreme weather or environmental conditions

 

How to Make a Warranty Claim

If you experience any issues covered by this warranty, please contact our support team through one of the following channels:

• Live Chat: Use the chat icon on our website for instant assistance

• Email: support@topriding.com

Please include the following details in your message:

• Your order number

• A copy of your purchase receipt

• A brief description of the issue (photos or videos are helpful)

Our team will review your case and respond within 1–2 business days.