We understand your concern. However, the damper you purchased is not compatible with your scooter model. Once you contacted us, we confirmed this and offered to cover the return shipping if you refused the package upon delivery.
If you were unable to refuse the delivery, that was still okay—you could have returned the unopened product to us, and we would have been happy to issue a refund. However, since the package was opened and the damper was attempted to be installed and used, we’re unfortunately unable to accept the return or issue a refund under our return policy.
We appreciate your understanding. Thank you.