Refund policy

TopRiding is committed to providing a smooth and comfortable shopping experience. If you’re not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your item. Please contact us first at support@topriding.com to initiate the process.

1. Conditions for Return & Exchange

• Items must be unused, unwashed, undamaged, and in original condition with packaging and tags.
  

• Returns must be made within 30 days of delivery.

• Used or altered items will not be accepted.

⚠️ Return shipping cost will depend on the reason for return:

• If the item is not defective, the buyer is responsible for return shipping.

• If there is a quality issue, we will cover the shipping cost.

All returns will be processed within 5 business days of receiving the item.

2. Non-returnable Items

• Personalized or customized products

• Items marked as final sale

• Gift cards or vouchers

3. How to Return

1. Contact our team to receive a return form.

2. Include the completed form in the package.

3. Pack the item securely with all accessories and original packaging.

4. Ship using a trackable method.

4. Refunds

Once your return is received and approved, we will process a refund to your original payment method within 14 business days. Refund time may vary depending on your bank.

5. Order Cancellations

Orders cannot be canceled once shipped. If shipped, please complete a return after delivery.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We’ll provide a prepaid return label and instructions for return or exchange.